Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online casino platform. By continuing to use our services, you consent to the use of cookies in accordance with this policy and applicable UK data protection regulations, including the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and remember your preferences during your gaming sessions. Cookies enable essential functionalities such as secure login, game progress tracking, and personalised gaming experiences. We also use similar technologies including web beacons, pixel tags, and local storage to enhance your interaction with our platform and ensure compliance with UK gambling regulations.
Types of Cookies We Use
We employ various categories of cookies to provide you with optimal gaming services and maintain regulatory compliance:
- Essential Cookies: These are strictly necessary for the operation of our casino platform, including user authentication, security features, and compliance with UK Gambling Commission requirements.
- Performance Cookies: These collect anonymous information about how visitors use our site, helping us improve game loading times and overall user experience.
- Functional Cookies: These remember your preferences such as language settings, favourite games, and betting limits to enhance your gaming sessions.
- Analytics Cookies: These help us understand player behaviour and preferences to optimise our game offerings and promotional campaigns.
- Marketing Cookies: These track your activity across different websites to deliver relevant gambling-related advertisements and promotional offers.
- Third-Party Cookies: These are set by our gaming software providers, payment processors, and customer support systems to ensure seamless service delivery.
Purpose of Cookie Usage
Our cookie implementation serves multiple critical functions within our online casino ecosystem. We utilise these technologies to maintain secure gaming sessions, prevent fraudulent activities, and ensure compliance with responsible gambling measures as mandated by UK legislation. Cookies enable us to track your deposit and withdrawal activities, monitor betting patterns for signs of problem gambling, and implement cooling-off periods or self-exclusion measures when requested. Additionally, we use cookies to personalise your gaming experience by remembering your preferred slot games, table limits, and promotional preferences while maintaining detailed audit trails required by the UK Gambling Commission for regulatory reporting purposes.
Cookie Duration and Storage
The lifespan of cookies on our platform varies depending on their function and classification:
- Session Cookies: These expire immediately when you close your browser and are essential for maintaining secure gaming sessions and preventing unauthorised access to your account.
- Persistent Cookies: These remain on your device for predetermined periods ranging from 30 days to 2 years, depending on their specific function and legal requirements.
- Security Cookies: These may persist for extended periods to maintain fraud prevention measures and comply with anti-money laundering regulations.
- Marketing Cookies: These typically expire after 90 days but may be refreshed during subsequent visits to ensure relevant promotional content delivery.
Managing Your Cookie Preferences
You have significant control over cookie usage on our platform while maintaining access to essential gaming services. Our cookie management system allows you to customise your preferences through your account settings, where you can enable or disable non-essential cookies categories. However, please note that disabling certain cookies may impact your gaming experience, including the inability to save game progress, remember login credentials, or receive personalised promotional offers. Essential cookies cannot be disabled as they are necessary for basic platform functionality and regulatory compliance.
Browser Cookie Controls
Most web browsers provide built-in tools for managing cookies, allowing you to delete existing cookies or prevent new ones from being stored:
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data to configure your cookie preferences and view stored cookies.
- Mozilla Firefox: Navigate to Settings > Privacy & Security > Cookies and Site Data to manage your cookie settings and clear stored data.
- Safari: Go to Preferences > Privacy > Manage Website Data to control cookie storage and tracking prevention.
- Microsoft Edge: Access Settings > Site Permissions > Cookies and site data to configure cookie handling and storage options.
- Internet Explorer: Navigate to Internet Options > Privacy to adjust cookie settings and manage stored data.
Your Rights and Contact Information
Under UK data protection legislation, you possess specific rights regarding cookie usage and personal data processing on our platform. You may request information about cookies stored on your device, their purpose, and duration through your account dashboard or by contacting our data protection team. You have the right to withdraw consent for non-essential cookies at any time without affecting your ability to access core gaming services. If you have concerns about our cookie practices or wish to exercise your rights under UK GDPR, including the right to portability or erasure of personal data collected through cookies, please contact our dedicated privacy team. We are committed to responding to all legitimate requests within the statutory timeframe and maintaining transparency about our data processing activities. Regular updates to this Cookie Policy will be communicated through our website and email notifications to ensure you remain informed about any changes to our cookie practices or UK regulatory requirements affecting online gambling services.